Privacy Policy

1. Who We Are

Tanzania Elite Safari is a Tanzania-based tour operator located in Arusha, specialising in tailor-made safaris, Kilimanjaro climbs, Mount Meru treks and Zanzibar beach holidays. Throughout this Privacy Policy, “we”, “our” and “us” refer to Tanzania Elite Safari.

2. Information We Collect

We collect information in the following ways:

• Information you provide directly – such as your name, email address, phone number, nationality, travel preferences and other details when you fill in enquiry forms, contact us, or make a booking.
• Booking and travel details – information related to your itinerary, dates, special requests, group size and payment-related notes (handled securely via our partners where applicable).
• Website usage information – such as pages visited, time on site, and general device information, collected through cookies and analytics tools to help improve our website and services.

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide personalised safari or holiday proposals.
• Process and manage your bookings, including accommodation, park fees and activities.
• Communicate important trip updates before, during and after your travel.
• Improve our website, services and guest experience based on usage and feedback.
• Send optional marketing emails about new trips or offers (only if you have opted in).

4. Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

• Contract – when processing is necessary to prepare or fulfil your booking.
• Consent – for example, when you subscribe to updates or marketing emails.
• Legitimate interests – such as improving our services and ensuring website security.

5. Cookies & Analytics

Our website may use cookies and similar technologies to improve functionality and analyse how visitors use the site. Cookies help us understand which pages are popular, how visitors move around the site, and how we can improve our content and user experience.

You can adjust your browser settings to block or delete cookies. Please note that some website features may not work correctly if cookies are disabled.

6. Sharing Your Information

We do not sell your personal information. We only share your details with trusted third parties when necessary to deliver your trip or operate our business, for example:

• Partner lodges, camps and hotels that are part of your itinerary.
• Local service providers such as airlines, transfer companies and activity operators.
• Payment processors and banks to manage secure transactions.
• IT and website service providers who help us run and maintain our systems.

All such partners are expected to protect your information and only use it for the purpose for which it was shared.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or alteration. While no system can be completely secure, we work to ensure your data is handled responsibly and safely.

8. Data Retention

We keep your personal information only for as long as it is necessary for the purposes described in this Privacy Policy, including meeting legal, accounting or reporting requirements. When information is no longer needed, we take steps to securely delete or anonymise it.

9. Your Rights

Subject to applicable data protection laws, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information in certain circumstances.
• Object to or restrict certain types of processing.
• Withdraw consent where processing is based on your consent.

To exercise any of these rights, please contact us using the details below.

10. Children’s Privacy

Our services are primarily aimed at adults booking travel. We do not knowingly collect personal information from children without the consent of a parent or legal guardian. If you believe a child has provided us with personal data without such consent, please contact us so we can remove the information.

11. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external websites you visit via our links.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or other reasons. Any updates will be posted on this page with a revised “Last updated” date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

• Company: Tanzania Elite Safari
• Location: Arusha, Tanzania
• Email: info@tanzaniaeleitesafari.com
• Bookings & Reservations: booking@tanzaniaelitesafari.com